Forward, positively..

September 17, 2006

This Week, Brew = Coffee (mostly)

Filed under: Beer, Brews, Coffee — thebestbrew @ 9:23 pm

Two contrasting experiences on the brew front this week. Star*ucks are available on many street corners and many places in between. They generally give an efficient, standardised service – which makes a duff one stand out. Last week I was in a small one in Edinburgh and the barista-ette was so completely un-focused on the single task which she had to perform (to make me a simple cup of coffee) that the few extra moments which it took seemed like an eternity.

Conversely, in another branch on Saturday, my wife and I enjoyed excellent service – it seems that a little extra belief makes a huge difference to the customer experience.

BTW – enjoyed a couple of Leffe Blondes last weekend. Excellent. Oooh someone talking about it here.


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